Adobe Acrobat 8 Professional License



  1. Adobe Acrobat Pro DC makes your job easier every day with the trusted PDF converter. Acrobat Pro is the complete PDF solution for working anywhere.
  2. When I try to download the e-license for Adobe Acrobat 8.1.0 Professional, I get a message that states that there is no internet connection (which is untrue, my internet is working fine) and the message goes on to say that 'e-license download uses https, which may not work behind some firewalls.
  1. Adobe Acrobat 8 Professional License Plate
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Affected applications include: Creative Suite 2 and 3 applications, Acrobat 7 and 8 (Standard and Professional), and Acrobat 3D Version 8. For more details, see Activate and deactivate products. Have you lost access to your previous computer?

Find simple solutions to common activation and deactivation problems.

Activation connects an app or service to a valid user license.

For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur—for example, if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.

Here are solutions to some common activation problems for non–Creative Cloud products.

Note:

Having activation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.

An inaccurate computer system clock can cause activation problems. Did you reset your computer’s date and time recently? Check that your computer's system clock is set to the correct date and time.

Make sure that you are connected to the Internet before you try to activate. If you are connected and you still get connectivity errors, try the solutions in Resolve connection errors. Or, contact us for help. Have your serial number or Adobe ID ready.

If you purchased a single license for Adobe software, you can install the app on two computers. However, you can use it on only one computer at any given time. To install the app on a third computer, you must deactivate the app on one of the first two computers.

Ensure that you are connected to the Internet, launch the app you want to deactivate, and
choose Help > Deactivate. For detailed instructions, see Activate and deactivate Adobe products.

If you want to run an app on multiple computers simultaneously, purchase another license from the Adobe store.

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.

Creative Cloud, Acrobat DC, and subscription memberships require online activation. See Sign in to activate your Adobe apps.

For CS6, CS5.5, and CS5 products, if the computer on which your software is installed cannot connect to the Internet or to Adobe’s activation servers, you can activate your software offline. For instructions, see Offline Activation.

Here are some common activation error codes and their solutions.

Error codeError messageSolution

“Activation limit reached for [product]. This serial number has already been activated on 2 computers.”

-or-

“Maximum activations exceeded.”

See “Activation limit reached” or “Sign-in failed” error.
'Activation - No Connection'See Activation or connection error | CS3, Acrobat 8.
“Activation was unsuccessful because the activation server is unavailable at this time.”See Error: “Activation Server Unavailable” | CS2, Acrobat 7, Adobe Audition 3.
159:41

'Internet Connection Not Detected'
-or-
“We are unable to activate [product name]. Product activation is required to use this product...”

-or-

“Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.”

-or-

“Please connect to the Internet and retry.”

For Acrobat 8 and Acrobat 3D Version 8, see Activation or connection error | CS3, Acrobat 8.
For other products, see Resolve connection errors.
“Unable to activate | Macromedia products.”See Error: Unable to activate | Macromedia products.
E_ADEPT_REQUEST_EXPIREDYou’re trying to activate Adobe Digital Editions 1.x or read EPUBs. See Resolve the E_ADEPT_REQUEST_EXPIRED error in Digital Editions.
E_AUTH_NOT_READYYou’re trying to start Adobe Digital Editions 2.0. See Activation errors in Adobe Digital Editions.
24:24Activation server unavailable. Activation was unsuccessful.You’re trying to activate a CS2 application, Acrobat 7, or Adobe Audition 3. See Error: 'Activation server unavailable' | CS2, Acrobat 7, Audition 3.
93:-1Activation deniedContact us. Have your serial number or Adobe ID ready.
93:-3Serial number has been revoked.Contact us. Have your serial number or Adobe ID ready.
93:-4Invalid activation numberContact us. Have your serial number or Adobe ID ready.
93:-5The product does not support the activation server.Contact us. Have your serial number or Adobe ID ready.
93:-8Invalid serial number.Contact us. Have your serial number or Adobe ID ready.

93:-9

93:-10

An internal server component is unavailable. Try activating after 24 hours.Contact us. Have your serial number or Adobe ID ready.
93:-13Activation denied.Contact us. Have your serial number or Adobe ID ready.
93:12Activation unsuccessful.You’re attempting to activate Creative Suite 2 Standard or Premium, or Creative Suite Production 1 over the Internet. Manual activation also fails. See 'Activation server unavailable' | CS2, Acrobat 7, Audition 3.
101:12037ERROR_INTERNET_SEC_CERT_DATE_INVALIDYour computer clock time is incorrect. Set your computer clock to the correct date and time.

12001

12002

12004

12005

ERROR_INTERNET_<...>An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.
129:17You’re starting CS5.5 on macOS in New Zealand. See Error #129:17 | Launch Creative Suite 5.5 product in New Zealand.
194:01Attempting to deactivate an unactivated machineYou’re trying to deactivate the application, but have not yet activated it. See Activate and deactivate Adobe products.
194:6Activation failedSee, Activation Failed | Error 194:6.
194:110Activation failedYou have already initiated the “Deactivate All” process within the last 72 hours. You can attempt the process again at the end of the 72-hour period. Alternatively, you can contact us. Have your serial number or Adobe ID ready.
194:112Client clock out of syncYour computer clock time is incorrect. Set your computer clock to the correct date and time.

208:1

208:2

208:3

Error_NetworkFailureAn Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.

213:5

213:10

These errors are due to a read-only SLStore folder. See Configuration error | Creative Cloud.

Deactivation is disconnecting an app or service from a valid user license. You can deactivate an app without uninstalling it from your computer, and you can reactivate it later.

Deactivation issues can sometimes occur—for example, if you can’t access the computer on which you want to deactivate an installed app.

Here are solutions to some common deactivation problems.

Note:

Having deactivation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.

Did you uninstall your apps without deactivating them?

Uninstalling an app from a computer does not deactivate its license. To deactivate an app, follow the steps below for your product. If you uninstalled your app from a computer you can’t access, see Have you lost access to your previous computer?

Make sure you’re connected to the Internet. Reinstall Acrobat Pro DC or Acrobat Standard DC on the same computer on which it was originally installed.

Acrobat DC subscription (purchased via Creative Cloud or Document Cloud)

Do any one of the following:

  • Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].
  • Sign out from the account page. For more information see, Sign out from account page.

Acrobat DC (perpetual license)

Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].

CS6, CS5.5, CS5, CS4, Acrobat XI, Acrobat X, or Acrobat 9

Make sure you’re connected to the Internet. Reinstall your app on the same computer on which it was originally installed. In the app, choose Help > Deactivate.

Our aging activation servers for earlier versions of Acrobat and Creative Suite (CS) applications had to be retired. Without the activation servers, these applications display an activation or connection error when trying to verify a license. To install a version that doesn't require activation, see either Error: 'Activation Server Unavailable' | CS2, Acrobat 7, Audition 3 or Activation or connection error | CS3, Acrobat 8.

Adobe

Affected applications include: Creative Suite 2 and 3 applications, Acrobat 7 and 8 (Standard and Professional), and Acrobat 3D Version 8.

For more details, see Activate and deactivate products.

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact Adobe to deactivate the app.

If you upgraded your computer’s hardware, replaced a hard drive, upgraded your operating system, or reformatted your computer before deactivating your software, you may have disrupted the activation connection.

Contact us. Have your serial number or Adobe ID ready.

If the software you’re trying to deactivate is part of a suite, deactivate another app in the suite. Launch any app in the suite, and then choose Help > Deactivate.

If your company purchased the product under a volume licensing agreement, the deactivate option isn’t available. Contact your volume licensing administrator for help.

More like this

Learn how to sign in to your Adobe apps to activate them. Also learn how to sign out of your Adobe apps to deactivate them and then use them on a new computer.

On how many computers can I activate my apps? You can install your apps on multiple computers but activate them on two computers at a time. See On how many computers can I install my apps?

Adobe Acrobat 8 Professional License Plate

Why do I need to activate or deactivate my apps?

Acrobat

Activation validates your software license by contacting Adobe servers periodically. The frequency depends on the app and your plan.

Deactivation disconnects your app from your computer. You can then activate the apps on another computer or later reactivate them on the same computer.

  1. Make sure your computer is connected to the Internet.

  2. If prompted, sign in. Your app is now activated. Otherwise, choose one of the following options from the Help menu depending on your app:

    If you see Sign Out in the menu option, it means you are already signed in.

Adobe Acrobat 8 Professional License
  1. Make sure your computer is connected to the Internet.

  2. Open the app that you want to deactivate, and sign in if prompted.

  3. Choose one of the following options from the Help menu depending on your app:

  4. If you select Help > Deactivate choose one of the following options (when prompted):

    Deactivate or Suspend Activation: Temporarily deactivates the app, but retains licensing information on your computer.

    Deactivate permanently: Removes the licensing information from your computer and requires you enter a serial number to activate again.

If you still have issues in activating or deactivating your apps, see one of the following:

If you bought a new computer and want to transfer your apps to it, simply deactivate your apps from the old computer so that you can use them on the new computer.

Uninstalled or deleted your app?

Uninstalling or deleting the app from the old computer or formatting the computer does not deactivate the app.

Old computer no longer available?

If the computer on which you installed the product is no longer available (for example you have lost the computer or formatted the hard drive or the hard drive has crashed), you can deactivate your apps from the account management page. Then install the apps on the new computer and follow the onscreen instructions.

If you have more than one Adobe ID, check that you are logged into your account with the correct ID. If you are not logged in with the correct ID, sign out and then sign in to the Creative Cloud desktop app. For more details, see Stop Creative Cloud from showing trial mode after purchase.

If you have more than one Adobe ID, check that you are logged into your account with the correct ID. If you are logged in with the correct ID, sign out and then sign in to the Creative Cloud desktop app. For more details see Stop Creative Cloud from showing trial mode after purchase.

Uninstalling an app from a computer does not deactivate its license. You may still install the app on the new computer. When prompted to sign in, follow the onscreen instructions to deactivate the app on the old computer.

Still facing problems? See Activation and deactivation troubleshooting.

Information stored on your device during Activation

Activation stores information about your license in encoded form on the system hard drive of your computer at the following locations:

Application version

Storage location

Prior to Creative Cloud 2019
Adobe directory
Creative Cloud 2019 or later

Per-user OS secure storage using credential entries whose names start with Adobe at the following locations:

  • macOS: Login keychain
  • Windows: Credential Manager

The following types of information may be sent to Adobe during activation:

  • Unique IDs (generated by Adobe) specific to your machine and to the license you have purchased for the software. These IDs cannot be used to locate your machine or identify you personally.
  • Your Adobe ID, if you have logged in to Adobe as part of the installation, update, or use of the Adobe software. The Adobe ID personally identifies you, and links to all information that you have provided to Adobe while creating or using your Adobe account. If you or your company uses an administrator or other authorized party for the foregoing, Adobe may also receive the Adobe ID of that party.
  • Operating system type and version
  • Locale (language dialect and writing system) in use
  • Local machine time (including time zone)
  • Machine ID
  • Machine name

Adobe Acrobat 8 Professional License Key

  • Application name and version
  • Locale (language dialect and writing system) in use
  • Internet Explorer version

Adobe Acrobat 8 Professional License

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